❓Frequently Asked Questions

Q: Is this skincare kit safe for kids and teens?
A: Yes! Our 3-step kit is specially formulated for young, sensitive skin. It’s dermatologist-tested and made with natural, plant-powered ingredients — no parabens, no fragrance, and no benzoyl peroxide.

Q: What age is this best for?
A: Our kit is designed for kids, pre-teens, and teens navigating their first breakouts — typically ages 7–18. But even adults with sensitive skin love it!

Q: What if my child has an allergic reaction?
A: Please review the ingredient list carefully before purchasing. While our formulas are gentle, all skin is different. For safety reasons, we cannot accept returns due to allergic reactions.
If you’re unsure, feel free to contact us before ordering — we’re happy to help you decide.

Q: Can I return the product if I change my mind?
A: Due to the nature of skincare products, we do not accept returns of opened or used items.
We accept returns within 7 days of delivery only if the item is unused, sealed, and in original condition. Please contact us for approval before sending anything back.

Q: How do I start a return?
A: If your item is eligible, please email us at [your email] or use the contact form. We’ll guide you through the process and provide return instructions.
Please note: Returns must be approved first. Items sent back without approval will not be accepted.

Q: My item arrived damaged or incorrect — what should I do?
A: Oh no! We're so sorry. Please contact us within 48 hours of receiving your order with a photo of the item and packaging. We’ll make it right.

Q: Where is It’s Face Time made?
A: Our formulas are proudly crafted in small batches using natural herbal ingredients. The products are manufactured with care in a GMP-certified facility.